Arthouse Preloved Returns Policy
At Arthouse Preloved, we're dedicated to ensuring your satisfaction. Though refunds aren't standard, we're here to assist with returns when needed. See our policy below:
Misdescribed Items: Contact us within 3 days if an item significantly differs from its description. We'll discuss options for a return or exchange.
Vintage Wear: Our items are preloved and vintage, adding unique charm. Returns based solely on signs of wear typical for vintage pieces aren't accepted.
Satisfaction: While refunds for change of mind aren't offered, we strive for your happiness. Reach out with any concerns; we're committed to finding a resolution.
Return Process: Contact our team via email or our form with order details and reasons for return. We'll guide you through the process.
Return Conditions: Items must be unworn, unwashed, with tags attached for eligibility. Secure packaging is essential to prevent damage during transit.
Return Shipping: Customers cover return shipping costs unless due to our error. Trackable shipping methods are recommended.
Refund or Exchange: Upon inspection, if the return meets conditions, choose between a refund or exchange. Refunds are issued to the original payment method.